Service

1. Acceptance of Terms
By accessing and using Pothcary’s website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Products and Services
Pothcary manufactures and sells plastic extrusion equipment including but not limited to:

Pipe Extrusion Lines

Profile Extrusion Lines

Sheet Extrusion Lines

Auxiliary equipment (Crushers, Mixers, Vacuum Loaders, etc.)

3. Ordering and Quotations

All orders are subject to written acceptance by Pothcary

Prices are valid for 30 days from quotation date

Technical specifications must be confirmed in writing before order processing

Minimum order quantities may apply

4. Payment Terms

50% advance payment upon order confirmation

45% before shipment

5% upon completion of installation and commissioning

Late payments may incur interest charges of 1.5% per month

5. Delivery and Shipping

Delivery times are estimates and not guaranteed

Shipping costs are borne by the customer unless otherwise specified

Risk of loss passes to customer upon delivery to carrier

Customs duties and import taxes are customer’s responsibility

6. Warranty and Liability

Standard warranty: 12 months from commissioning or 18 months from shipment

Warranty covers manufacturing defects only

Does not cover normal wear, improper use, or unauthorized modifications

Maximum liability limited to purchase price of defective equipment

7. Intellectual Property
All technical documentation, designs, and proprietary information remain the exclusive property of Pothcary. No reproduction or disclosure permitted without written authorization.

8. Technical Support

Remote support available during business hours (GMT+8)

On-site service available at additional cost

Customer must provide safe working conditions for service personnel

9. Force Majeure
Pothcary is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

10. Contact Information
Email: info@pothcary.com
Phone: +86-15655192258